Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on Fridays or official public holidays.
2. Shipping & Delivery
We deliver across Egypt. Delivery typically takes 2–7 business days, depending on your location and courier availability.
Once your order has been shipped, you will receive a confirmation with your tracking details, if available.
3. Shipping Fees
Shipping fees are calculated according to your delivery location and will be communicated before confirming your order.
4. Delivery Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to courier issues, public holidays, or circumstances beyond our control.
5. Incorrect Shipping Information
Please make sure your name, phone number, address, and other delivery details are correct before confirming your order. ZILL is not responsible for delays or failed deliveries caused by incorrect or incomplete information.
6. Order Confirmation
Our team may contact you to confirm your order before shipping. Orders that cannot be confirmed may be delayed or canceled.
7. Contact Us
For any questions regarding your shipment, please contact our customer service team through our official social media accounts.