Welcome to Your ZILL
350EGP off

Return and Exchange Policy

RETURN & EXCHANGE POLICY

  1. Returns and exchanges are accepted within 3 days of delivery.
  2. During promotional offers, return and exchange requests must also be submitted within 3 days of delivery.
  3. Contact us through our official DMs with your order number and proof of purchase.

GENERAL GUIDELINES

  1. Items must be in their original condition: unworn, unwashed, undamaged, with all tags and original packaging intact.
  2. Items damaged after delivery due to use or improper washing are not eligible for return or exchange, subject to applicable consumer rights.
  3. Exchanges depend on stock availability.

CONDITIONS FOR EXCHANGE

We accept exchanges under the following circumstances:

1. DEFECTIVE PRODUCTS

  1. Torn or improperly stitched seams.
  2. Stains or discoloration on the fabric upon delivery.
  3. Fading or peeling prints/logos upon delivery.
  4. Faulty buttons, zippers, or other closures.

Note: Confirmed manufacturing defects or incorrect items will be exchanged at no extra shipping cost.

2. SIZE MISMATCH

  1. If the size does not fit as expected, you may request an exchange for another available size.

Note: Shipping charges may apply for size exchanges.

3. CHANGE OF MIND

  1. If the item is simply not what you expected, you may request a return or exchange within 3 days of delivery, provided the item remains unused, unwashed, undamaged, and with tags and packaging intact.